Privacy Policy

Last updated: 2025

Who we are

Southdowns Skin Health is a doctor led skin health clinic operating at Southdowns Clinic, Westbourne, West Sussex PO10 8UE. We are the data controller responsible for your personal data.

What information we collect

We collect personal information when you contact us, book an appointment, or attend our clinic. This includes:

• Name, contact details, and date of birth
• Medical history relevant to your treatment
• Treatment records and clinical photography (Observ520x imagery)
• Payment information processed via secure third party providers
• Communications you send to us

How we use your information

Your information is used to:

• Provide safe, appropriate clinical care
• Maintain your medical records as required by law and professional regulation
• Communicate with you about your treatment and appointments
• Process payments and manage our business
• With your separate consent. send you newsletters or marketing

Lawful basis

We process your information under the lawful bases of contract (providing the treatment you've booked), legal obligation (record keeping), legitimate interest (managing our business safely), and consent (where required, such as marketing).

How we store and protect your data

All personal and medical information is stored securely. Digital records are held on encrypted, password protected systems compliant with healthcare data security standards. Paper records, where retained, are kept in locked storage. We retain medical records in line with professional guidance. typically a minimum of 8 years from the date of last treatment.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure (subject to our legal record keeping obligations)
• Object to certain processing, including direct marketing
• Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

To exercise any of these rights, or for any data protection enquiry, please contact us at:

skin@southdownsprivatehealthcare.co.uk · 0330 220 2023

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