Last updated: 2025
These terms apply to all services and products provided by Southdowns Skin Health, operating from Southdowns Clinic, Westbourne, West Sussex PO10 8UE. By booking with us, attending the clinic, or purchasing products, you agree to these terms.
All new patients must complete a skin health assessment and consultation before any treatment. This is for your safety, and so we can recommend the right approach for your skin.
We reserve the right to decline or postpone any treatment we consider unsuitable for you. We will always explain why and offer alternatives where appropriate.
Appointments can be booked online or by contacting the clinic. A deposit may be required to secure certain appointments. Payment for treatments is due on the day, unless otherwise agreed.
We accept all major debit and credit cards, plus cash. Payments are processed securely.
We kindly ask for at least 24 hours notice if you need to cancel or reschedule. This allows us to offer your slot to someone else.
Cancellations made with less than 24 hours notice, or missed appointments, may incur a charge equal to 50 percent of the booked treatment value. Deposits are non refundable for late cancellations or no shows.
You agree to provide accurate and complete medical history at consultation, and to inform us promptly of any changes to your health, medications, pregnancy status, or skin condition.
Written consent is required before any clinical treatment. You may withdraw consent at any time.
Treatment results vary from person to person. We will always discuss realistic outcomes with you. No specific result can be guaranteed, and the number of sessions recommended is a clinical guide based on your skin and your goals.
All skincare products sold are genuine medical grade products supplied directly from authorised distributors.
For hygiene and safety reasons, opened skincare products cannot be returned or refunded unless faulty. Unopened, sealed products may be returned within 14 days of purchase in their original condition.
Our online booking is provided via a third party platform (Aesthetidocs / Southdowns Private Healthcare). Their own terms and privacy policy apply to your use of that system.
If something is not right, please tell us. We take all feedback seriously. You can email us at skin@southdownsprivatehealthcare.co.uk or speak to Lillie at the clinic. We aim to acknowledge complaints within 3 working days and resolve them within 30 days.
How we handle your personal data is set out in our Privacy Policy.
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.
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